During one particularly large forest fire, an elite team of smoke jumpers assembled for a briefing before taking off in their airplane. The dispatcher—a wise and experienced firefighter—told the smoke jumpers that things were very volatile and that he could not give them precise instructions. Rather, the dispatcher instructed, the smoke jumpers should contact him by radio once they had parachuted onto the ridge above the fire. Then he would give them instructions as to the course they should take to begin to fight.
Quickly the smoke jumpers took off in their plane, parachuted onto the ridge above the raging fire, and assembled themselves for action. As they viewed the fire from above, they could see half a dozen possible paths they could take to begin their work.
In keeping with their agreement with the dispatcher, the leader of the team took out a handheld radio, found the proper frequency, and called the dispatcher to request instructions as to which path to take. But only static came back from the radio; they could not hear the dispatcher at all.
Presuming that the dispatcher was busy with other tasks, the smoke jumpers decided to wait 10 minutes and try again. But when they tried the dispatcher the second time, they received the same result—dead air and static and no instructions.
The smoke jumpers conferred with each other. They could still see several paths down the mountain that would put them in a good position to fight the fire. But they were concerned that they didn't have any direction from the dispatcher. They worried that if they started moving down the path that looked best to them, they might actually be moving counter to the course the dispatcher wanted them to take and they would be forced to retrace their steps.
So they decided to wait on top of the ridge. Fifteen minutes later they tried the dispatcher again. Nothing. They took off their backpacks and found a place to sit down. Thirty minutes became an hour; an hour became two hours. They regularly tried to contact the dispatcher. But as before, they received only static in return.
The smoke jumpers decided to eat lunch. After that, when they still couldn't contact the dispatcher, they reclined on their backpacks and took a nap. They were frustrated. If the dispatcher would just pay some attention to them and tell them which way to go, they would happily follow that course and begin their firefighting efforts. But the dispatcher seemed to be ignoring them, probably preoccupied with others. And they had decided that they weren't going to move without the dispatcher's directions. After all, those directions had been promised to them before they parachuted onto the ridge.
Seven hours after the smoke jumpers arrived at the top of the ridge, a weary crew chief from the group fighting the fire farther down the mountain came up the trail and found the smoke jumpers. He was flabbergasted. Approaching their leader, he asked, "What are you doing lounging around on the ridge? We really needed your help. The fire almost got away from us because we didn't have help to contain it. And all this time you've just been relaxing up here on the ridge?"
The lead smoke jumper explained their predicament to the crew chief. They had been promised instructions from the dispatcher. They had been vigilant in trying to obtain those instructions. But the dispatcher had ignored them, never responding to their calls. True, they could see several paths down to the fire. But they were afraid they would take the wrong one. So they decided to wait until they had the promised instructions from the dispatcher.
The crew chief held out his hand and took the small radio the smoke jumpers had been using. He then walked about 50 yards (45 m) down one of the paths that led toward the fire. He stopped and tried the radio. The dispatcher's voice came through loud and clear. The crew chief then walked back to the top of the ridge and traveled about 50 yards (45 m) farther down another path. He stopped and called the dispatcher. Again the dispatcher's voice came back immediately.
The crew chief hiked back to the smoke jumpers and tossed the radio to the leader, saying, "You are in a dead spot. All you had to do was start moving down one of the trails, and the dispatcher could have easily given you course corrections and brought you right into the spot where we needed you. Instead you lounged up here, and you were totally worthless to us."
